This course has been designed for people seeking to understand the nature of conflict and provides a series of techniques to deal effectively with conflict and hostility.
Students can be drawn from any environment where conflict, anger and hostility are encountered either by telephone or in personal contact with clients, customers or the public at large.
The course will provide the student with a thorough knowledge of the subject and includes the basic concepts of conflict management, techniques for managing conflict effectively, listening and negotiation techniques as well as how to cope with crises.
Conflict and anger
Examples of good and poor practice
This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.
On completion of your course you will also be able to have your certificate endorsed and accredited by the CPD Certification Service for recognised CPD Hours.
The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides recognised independent CPD accreditation of our courses.
At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.
Once you have successfully completed all the modules for your course you will be awarded:
A Diploma issued by Online Academies
Brilliant learning experience! The staff are incredibly quick to respond to queries! No matter how many questions you have they are more than happy to help. Usually replied within minutes! I did a foot health practitioner course diploma 4. The module is sometimes difficult to understand as it is written in technical terms but nothing that is too difficult to understand. I did the fast track cou...
Really worth doing this course it gives a better understanding of autism and the strategies and what the path is to help others to put in place proper plans to suit each individual and there needs and giving them a voice it was tough course but with research and determination I found it interesting glad I completed it. Well worth doing, it takes a lot of hard work and a good attitude to complet...
I am totally satisfied with my courses. They give the flexibility of studying from home by pursuing a career at my own pace.
I was very pleased to undertake this course. It has motivated me to learn more about psychology. The assessments were at the right level and the final exam had useful feedback which I benefited from. The material throughout is presented clearly.
My Animal Psychology Diploma was a well written and informative course. Easy to follow and complete. Great that it can be completed in your own time, allows for day to day activities to be undertaken and study to fit in when it can.
thoroughly enjoyed this course. There was no rush and I could take it at my own time. I am visually impaired and this has boosted my confidence immensely. I had no trouble with any of the modules. Mostly it was my not reading the question properly, so that is why I made the mistake I did. Thank you for the chance to prove myself as a person in my own right. When people know you have a disabilit...
was very impressed, overall the course has good content, easily digestible. I love online studies as you can go as quickly or slowly as you want, online tutors to help answer any questions. I think that the units, could have better quality content, broken into easier formatted module titles. Nice comments returned on improvements and context to think in own life scenarios! They certainly give ...