This course utilises the best practice approach for running a Salon successfully. Content is based on high profile industry input from managers and owners who have substantial experience in the sector and running both large and small businesses.
National Occupational Standards are referred to where relevant from HABIA (Hair and Beauty Industry Association) sfedi (Small firms enterprise development initiative) and MSC (Management Standards Centre).
The course aims to help learners understand and apply essential skills and knowledge for effective managing or running a salon business in the beauty and wellbeing sector and to gain introductory enterprise knowledge to help analyse factors that contribute to salon business performance.
Unit 1 – Effective Salon Management, business ideas and health & safety
1.1 Understanding the Salon Management Role and Responsibilities
1.2 Starting your own Salon or working as an employee in a Salon
1.3 Health and Safety procedures and Insurance
Unit 2 – Customer Focus and Marketing (stage 1)
1.1 Understand what marketing is and key principles of marketing
1.2 Market information and customer segmentation
1.3 Marketing strategy and introduction to the marketing mix
Unit 3 – Customer Marketing and Managing the business (Stage 2)
1.1 Managing the marketing mix in a Service Business and Salon
1.2 Introduction to managing key marketing decisions on: product, branding, people as part of the service product, pricing, location, processes and marketing communication tools
Unit 4 – Finance for Salon Management – Planning and Use of Resources
1.1 Reason for Business planning and having a business mission
1.2 Business plan format and contents
1.3 Understanding key financial terms
1.4 Awareness of managing Salon resources as part of financial management
Unit 5 – Finance for Salon Management: Financial control and cash flow
1.1 Day to day financial controls and record keeping for a salon business
1.2 Budgets and VAT
1.3 Simple budget and cash flow management (sfedi MN4) applied to salon business
Unit 6 – People Management
1.1 Recruitment and selection
1.2 Rights and obligations at work
1.3 Paying wages and contacts
1.4 Appraisals and measuring performance
Unit 7 – People Management
1.1 Motivation theory and practice in the workplace
1.2 Motivation tools for performance improvement
1.3 Effective team working
Unit 8 – Customer Focus and Marketing & Customer Management - Winning and Keeping Customers
1.1 Understanding the importance of managing customers for your Salon
1.2 Customer Relationship Management (CRM)
1.3 Relationship selling in the Salon
Unit 9 – Salon Retail Management and Customer Satisfaction
1.1 UK Retail and Health and Beauty Market
1.2 Retail Marketing Mix
1.3 Visual Merchandising and Display
1.4 Measuring customer satisfaction
Unit 10 – Putting it all together – Business Plan and final assessment
1.1 Salon Management and Planning
1.2 Final assessment – planning in practice
1.3 A final word: Tomorrows Managers
Useful resources and reading list – at the end of each unit
This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.
On completion of your course you will also be able to have your certificate endorsed and accredited by TQUK for recognised CPD Hours.
Training Qualifications UK (TQUK) are an Ofqual regulated awarding body. They pride themselves on being the most agile and forward thinking awarding body in the UK. TQUK provide independent endorsement of our CPD courses giving learners assurance that their course will help them gain the necessary skills and experience in their chosen subject area.
At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.
Once you have successfully completed all the modules for your course you will be awarded:
A Diploma issued by Online Academies
I have just completed a Reflexology Diploma Course and also took the exam on completion. The course itself was excellent and in particular I liked the test at the end of each lesson. It refreshes your memory of what you have been studying. The Anatomy and Physiology was the hardest part of the course but with plenty of studying it is achievable. The final exam which you pay for if you want to t...
thoroughly enjoyed this course. There was no rush and I could take it at my own time. I am visually impaired and this has boosted my confidence immensely. I had no trouble with any of the modules. Mostly it was my not reading the question properly, so that is why I made the mistake I did. Thank you for the chance to prove myself as a person in my own right. When people know you have a disabilit...
I was very pleased to undertake this course. It has motivated me to learn more about psychology. The assessments were at the right level and the final exam had useful feedback which I benefited from. The material throughout is presented clearly.
I took the online Level 3 Dog Grooming course with the final exam at the end. I know it is just an online course with no practical skills required but this is the next best thing! It provided me with amazing resources and informative modules of different areas. I found this course very good and would definitely recommend it!
My Animal Psychology Diploma was a well written and informative course. Easy to follow and complete. Great that it can be completed in your own time, allows for day to day activities to be undertaken and study to fit in when it can.
I have done 3 courses now, 2 on dog grooming and one on human anatomy. All have been at my own speed. The modules allow me to pick it up and do when i have a spare 40 minutes. The end of module questions give me the revision i need to make sure it sunk in. I’m pleased with what I have achieved on these courses and would recommend them.
I studied level 4 diploma child psychology, I completed the course in 7 weeks with fantastic support from my tutors. The course information was very informative and I was able to gain extra knowledge through links. I emailed tutors a few times, I had replies within the hour. My final assignment was marked within 3 days and I am over the moon with my result of distinction and feedback from tutor...