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Understanding Customers

TQUK
£199.99
£30.00
  • About This Course
    In today’s highly competitive business world, providing excellent customer service isn’t an option; it’s a necessity. And you can only deliver good customer service if you know your customers and understand their needs and expectations. If you deal with customers on a regular basis but aren’t sure what they really want, this course can help. Understanding Customers will show you how you can develop a more customer-focused approach to your work and will explore techniques for building and maintaining effective relationships with your customers, so that you can provide an exceptional service every time. 
     

    Who is this course for?
    Understanding Customers is aimed at anyone working in the customer service industry who wishes to provide the best service possible and build lasting working relationships with their customers.   
     

    What will you get from this course?
    Understanding Customers will equip you with the skills and knowledge to provide a service that fulfils the wishes and expectations of your customers. As a result, your customers will be satisfied and happy, which will help to secure business success and longevity in turn. 
     

    When you have completed this course, you will be able to:
    • Identify who your customers are and what they expect from you
    • Adopt a customer-focused attitude when dealing with customers 
    • Develop a customer-centred team and build a customer care plan 
    • Deliver first class service to your entire consumer base
    • Build and maintain strong relationships with your customers 
    • Confidently and professionally deal with any complaints and recover your customers’ trust if anything does go wrong 

    Course features 
    • Case study-based material for an engaging study programme 
    • Bookmark feature so you can easily return to certain pages  
    • Notepad feature where you can type in your thoughts 
    • Additional resources so you can take your study further 
    • Printable material so that you can continue your study without a wifi-connection
    • ‘And Finally…’ section allows you to put your learning into practice
    • Glossary of useful terms 
  • Course lessons
    • Introduction to Understanding Customers
    • Getting to Know Your Customers
    • Putting Customers First 
    • Building Effective Customer Relationships 
  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by TQUK for recognised CPD Hours.

    Training Qualifications UK (TQUK) are an Ofqual regulated awarding body. They pride themselves on being the most agile and forward thinking awarding body in the UK. TQUK provide independent endorsement of our CPD courses giving learners assurance that their course will help them gain the necessary skills and experience in their chosen subject area.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
railsboft
Great that it can be completed in your own time

My Animal Psychology Diploma was a well written and informative course. Easy to follow and complete. Great that it can be completed in your own time, allows for day to day activities to be undertaken and study to fit in when it can.

johnsa908
Confidence Booster
andreaweber
Very interesting course
Caseycoughlan
The best boost for anyone

thoroughly enjoyed this course. There was no rush and I could take it at my own time. I am visually impaired and this has boosted my confidence immensely. I had no trouble with any of the modules. Mostly it was my not reading the question properly, so that is why I made the mistake I did. Thank you for the chance to prove myself as a person in my own right. When people know you have a disabilit...

RiceFlatly
Fantastic and so well set out

I recently brought the veterinary nurse assistant diploma. The course was quickly uploaded into my account, and I started it straight away the sections were set out in a easy to read way and the tests were multiple choice. Once I had finished all the sections I was offered the credited course at a cheaper price which, I took. There were plenty if question and was all essay related. Once I sent ...

unicornamoeba
Well worth the money!
corndexter
Great experience friendly and helpful staff
Cdkc
The best online course I have experienced

I was able to complete the course at my own pace at a time that met my needs. I would and have recommended the course to my friends and I have been able to tell them about my learning experience and how my confidence grew as I progressed through the course.

Morse121
Professional and helpful - 100% would use again!

I took the online Level 3 Dog Grooming course with the final exam at the end. I know it is just an online course with no practical skills required but this is the next best thing! It provided me with amazing resources and informative modules of different areas. I found this course very good and would definitely recommend it!

susans35485
Excellent course and feedback
bbSutton314
Great informative course
kernelcapella
Excellent experience

I am totally satisfied with my courses. They give the flexibility of studying from home by pursuing a career at my own pace.

SarahJBailey
Fantastic, I'm on top of the world

I studied level 4 diploma child psychology, I completed the course in 7 weeks with fantastic support from my tutors. The course information was very informative and I was able to gain extra knowledge through links. I emailed tutors a few times, I had replies within the hour. My final assignment was marked within 3 days and I am over the moon with my result of distinction and feedback from tutor...

wheatweek10
Great study, own pace, actionable feed/bk
signsnazzy
Very clear and informative course
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Why you should learn with us - Our Accreditors
  • TQUK
  • UKRLP
  • CMA
  • XO