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Understanding Customers

CPD
£199.99
£30.00
  • About This Course
    In today’s highly competitive business world, providing excellent customer service isn’t an option; it’s a necessity. And you can only deliver good customer service if you know your customers and understand their needs and expectations. If you deal with customers on a regular basis but aren’t sure what they really want, this course can help. Understanding Customers will show you how you can develop a more customer-focused approach to your work and will explore techniques for building and maintaining effective relationships with your customers, so that you can provide an exceptional service every time. 
     

    Who is this course for?
    Understanding Customers is aimed at anyone working in the customer service industry who wishes to provide the best service possible and build lasting working relationships with their customers.   
     

    What will you get from this course?
    Understanding Customers will equip you with the skills and knowledge to provide a service that fulfils the wishes and expectations of your customers. As a result, your customers will be satisfied and happy, which will help to secure business success and longevity in turn. 
     

    When you have completed this course, you will be able to:
    • Identify who your customers are and what they expect from you
    • Adopt a customer-focused attitude when dealing with customers 
    • Develop a customer-centred team and build a customer care plan 
    • Deliver first class service to your entire consumer base
    • Build and maintain strong relationships with your customers 
    • Confidently and professionally deal with any complaints and recover your customers’ trust if anything does go wrong 

    Course features 
    • Case study-based material for an engaging study programme 
    • Bookmark feature so you can easily return to certain pages  
    • Notepad feature where you can type in your thoughts 
    • Additional resources so you can take your study further 
    • Printable material so that you can continue your study without a wifi-connection
    • ‘And Finally…’ section allows you to put your learning into practice
    • Glossary of useful terms 
  • Course lessons
    • Introduction to Understanding Customers
    • Getting to Know Your Customers
    • Putting Customers First 
    • Building Effective Customer Relationships 
  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by the CPD Certification Service for recognised CPD Hours.

    The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides recognised independent CPD accreditation of our courses.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
signsnazzy
Very clear and informative course

I was very pleased to undertake this course. It has motivated me to learn more about psychology. The assessments were at the right level and the final exam had useful feedback which I benefited from. The material throughout is presented clearly.

unicornamoeba
Well worth the money!
andreaweber
Very interesting course
Caseycoughlan
The best boost for anyone

thoroughly enjoyed this course. There was no rush and I could take it at my own time. I am visually impaired and this has boosted my confidence immensely. I had no trouble with any of the modules. Mostly it was my not reading the question properly, so that is why I made the mistake I did. Thank you for the chance to prove myself as a person in my own right. When people know you have a disabilit...

SarahJBailey
Fantastic, I'm on top of the world

I studied level 4 diploma child psychology, I completed the course in 7 weeks with fantastic support from my tutors. The course information was very informative and I was able to gain extra knowledge through links. I emailed tutors a few times, I had replies within the hour. My final assignment was marked within 3 days and I am over the moon with my result of distinction and feedback from tutor...

johnsa908
Confidence Booster
corndexter
Great experience friendly and helpful staff
wheatweek10
Great study, own pace, actionable feed/bk

was very impressed, overall the course has good content, easily digestible. I love online studies as you can go as quickly or slowly as you want, online tutors to help answer any questions. I think that the units, could have better quality content, broken into easier formatted module titles. Nice comments returned on improvements and context to think in own life scenarios! They certainly give ...

railsboft
Great that it can be completed in your own time

My Animal Psychology Diploma was a well written and informative course. Easy to follow and complete. Great that it can be completed in your own time, allows for day to day activities to be undertaken and study to fit in when it can.

RiceFlatly
Fantastic and so well set out
Cdkc
The best online course I have experienced
susans35485
Excellent course and feedback

I have just completed a Reflexology Diploma Course and also took the exam on completion. The course itself was excellent and in particular I liked the test at the end of each lesson. It refreshes your memory of what you have been studying. The Anatomy and Physiology was the hardest part of the course but with plenty of studying it is achievable. The final exam which you pay for if you want to t...

bbSutton314
Great informative course

I have done 3 courses now, 2 on dog grooming and one on human anatomy. All have been at my own speed. The modules allow me to pick it up and do when i have a spare 40 minutes. The end of module questions give me the revision i need to make sure it sunk in. I’m pleased with what I have achieved on these courses and would recommend them.

kernelcapella
Excellent experience
Morse121
Professional and helpful - 100% would use again!
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Why you should learn with us - Our Accreditors
  • CPD
  • UKRLP
  • CMA
  • XO