This website or its third-party tools process personal data (e.g. browsing data or IP addresses) and use cookies or other identifiers, which are necessary for its functioning and required to achieve the purposes illustrated in the cookie policy.
You accept the use of cookies or other identifiers by closing or dismissing this notice, by clicking a link or button or by continuing to browse otherwise.

Effective Communication

  • About This Course
    We communicate and receive information nearly every minute of the day and this is no exception in the workplace. In fact, good communication is the most important at work as it forms a part of almost every task you do. Whether you’re giving a presentation, writing emails to customers or asking your manager for time off, you’re communicating. Therefore, it is essential that you can communicate effectively. If you’re not a born communicator then you’re looking at the right course. Effective Communication covers everything from written and verbal communication to electronic communication so that you can develop your skills in a range of different mediums and become a confident communicator in no time.    

    Who is this course for?
    Effective Communication is aimed at anyone who wants to develop or improve their communication skills in order to thrive in a work environment.  

    What will you get from this course?
    Upon course competition, you will be able to communicate effectively and effortlessly with others.  You’ll be able to adapt your tone of communication depending on your audience and know which medium is most appropriate for the situation. Effective Communication will boost your confidence when speaking or writing to others and will enable you to present your point with ease.  

    When you have completed this course, you will be able to:
    • Explain the importance of good communication in the workplace
    • Identify the advantages and disadvantages of different types of communication 
    • Clearly and accurately get your message or information across 
    • Discern the importance of security when communicating via email
    • Actively and attentively listen to others 
    • Choose the appropriate language, tone and approach when communicating in writing 
    • Understand how spelling, punctuation and grammar affect meaning 
    • Recognise the issues that poor communication can cause 
    • Alter your body language to reflect what you’re communicating  
    • Effectively and professionally communicate face to face, on the phone, in writing or electronically 

    Course features 
    • Interactive, audio-led content with videos for an engaging study programme 
    • Practice activities and scenario-based exercises to test your understanding 
    • Advice and tips from experts on communicating effectively 
    • Additional course resources to take your study further 
    • Glossary of useful terms and phrases 
  • Course lessons
    • Get the basics: effective written and verbal communication, electronic communication, and checking written work
    • Show you know: put your understanding of communication to the test with a scenario-based exercise 
    • Get the context: see your learning about plain English, email policy, verbal communication and communicating effectively in your organisation being applied in the real world 
    • Take it further: consolidate your knowledge by exploring additional resources 
    • Gather the evidence: understand the process of gathering evidence for your qualification
  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by TQUK for recognised CPD Hours.

    Training Qualifications UK (TQUK) are an Ofqual regulated awarding body. They pride themselves on being the most agile and forward thinking awarding body in the UK. TQUK provide independent endorsement of our CPD courses giving learners assurance that their course will help them gain the necessary skills and experience in their chosen subject area.



    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

Great study, own pace, actionable feed/bk

was very impressed, overall the course has good content, easily digestible. I love online studies as you can go as quickly or slowly as you want, online tutors to help answer any questions. I think that the units, could have better quality content, broken into easier formatted module titles. Nice comments returned on improvements and context to think in own life scenarios! They certainly give ...

Professional and helpful - 100% would use again!
Fantastic and so well set out
Well worth the money!

Excellent opportunity. Highly recommended. Recognised qualifications at the end another personal achievement to add to your portfolio/CV.

Very clear and informative course

I was very pleased to undertake this course. It has motivated me to learn more about psychology. The assessments were at the right level and the final exam had useful feedback which I benefited from. The material throughout is presented clearly.

Excellent experience
Very interesting course
The best online course I have experienced

I was able to complete the course at my own pace at a time that met my needs. I would and have recommended the course to my friends and I have been able to tell them about my learning experience and how my confidence grew as I progressed through the course.

Great informative course

I have done 3 courses now, 2 on dog grooming and one on human anatomy. All have been at my own speed. The modules allow me to pick it up and do when i have a spare 40 minutes. The end of module questions give me the revision i need to make sure it sunk in. I’m pleased with what I have achieved on these courses and would recommend them.

Excellent course and feedback
The best boost for anyone
Confidence Booster

I was given Criminology for beginners course as a Christmas present, would never have thought of doing it myself but I have enjoyed it so much. It was so easy to do and very hard to put down. It’s like reading a good book then having a test on it. There is no pressure, no tutor hurrying you up and no time limits on the tests, just how learning should be. The written report I received after the ...

Great experience friendly and helpful staff

Brilliant learning experience! The staff are incredibly quick to respond to queries! No matter how many questions you have they are more than happy to help. Usually replied within minutes! I did a foot health practitioner course diploma 4. The module is sometimes difficult to understand as it is written in technical terms but nothing that is too difficult to understand. I did the fast track cou...

Fantastic, I'm on top of the world
Great that it can be completed in your own time
Why you should learn with us - Our Accreditors
  • TQUK
  • CMA
  • XO