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Effective Communication

  • About This Course
    We communicate and receive information nearly every minute of the day and this is no exception in the workplace. In fact, good communication is the most important at work as it forms a part of almost every task you do. Whether you’re giving a presentation, writing emails to customers or asking your manager for time off, you’re communicating. Therefore, it is essential that you can communicate effectively. If you’re not a born communicator then you’re looking at the right course. Effective Communication covers everything from written and verbal communication to electronic communication so that you can develop your skills in a range of different mediums and become a confident communicator in no time.    

    Who is this course for?
    Effective Communication is aimed at anyone who wants to develop or improve their communication skills in order to thrive in a work environment.  

    What will you get from this course?
    Upon course competition, you will be able to communicate effectively and effortlessly with others.  You’ll be able to adapt your tone of communication depending on your audience and know which medium is most appropriate for the situation. Effective Communication will boost your confidence when speaking or writing to others and will enable you to present your point with ease.  

    When you have completed this course, you will be able to:
    • Explain the importance of good communication in the workplace
    • Identify the advantages and disadvantages of different types of communication 
    • Clearly and accurately get your message or information across 
    • Discern the importance of security when communicating via email
    • Actively and attentively listen to others 
    • Choose the appropriate language, tone and approach when communicating in writing 
    • Understand how spelling, punctuation and grammar affect meaning 
    • Recognise the issues that poor communication can cause 
    • Alter your body language to reflect what you’re communicating  
    • Effectively and professionally communicate face to face, on the phone, in writing or electronically 

    Course features 
    • Interactive, audio-led content with videos for an engaging study programme 
    • Practice activities and scenario-based exercises to test your understanding 
    • Advice and tips from experts on communicating effectively 
    • Additional course resources to take your study further 
    • Glossary of useful terms and phrases 
  • Course lessons
    • Get the basics: effective written and verbal communication, electronic communication, and checking written work
    • Show you know: put your understanding of communication to the test with a scenario-based exercise 
    • Get the context: see your learning about plain English, email policy, verbal communication and communicating effectively in your organisation being applied in the real world 
    • Take it further: consolidate your knowledge by exploring additional resources 
    • Gather the evidence: understand the process of gathering evidence for your qualification
  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by TQUK for recognised CPD Hours.

    Training Qualifications UK (TQUK) are an Ofqual regulated awarding body. They pride themselves on being the most agile and forward thinking awarding body in the UK. TQUK provide independent endorsement of our CPD courses giving learners assurance that their course will help them gain the necessary skills and experience in their chosen subject area.



    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

Great informative course

I have done 3 courses now, 2 on dog grooming and one on human anatomy. All have been at my own speed. The modules allow me to pick it up and do when i have a spare 40 minutes. The end of module questions give me the revision i need to make sure it sunk in. I’m pleased with what I have achieved on these courses and would recommend them.

Great experience friendly and helpful staff
Great study, own pace, actionable feed/bk
Excellent experience

I am totally satisfied with my courses. They give the flexibility of studying from home by pursuing a career at my own pace.

Great that it can be completed in your own time

My Animal Psychology Diploma was a well written and informative course. Easy to follow and complete. Great that it can be completed in your own time, allows for day to day activities to be undertaken and study to fit in when it can.

Fantastic and so well set out
Well worth the money!
Very interesting course

Really worth doing this course it gives a better understanding of autism and the strategies and what the path is to help others to put in place proper plans to suit each individual and there needs and giving them a voice it was tough course but with research and determination I found it interesting glad I completed it. Well worth doing, it takes a lot of hard work and a good attitude to complet...

Very clear and informative course

I was very pleased to undertake this course. It has motivated me to learn more about psychology. The assessments were at the right level and the final exam had useful feedback which I benefited from. The material throughout is presented clearly.

The best online course I have experienced
Professional and helpful - 100% would use again!
The best boost for anyone

thoroughly enjoyed this course. There was no rush and I could take it at my own time. I am visually impaired and this has boosted my confidence immensely. I had no trouble with any of the modules. Mostly it was my not reading the question properly, so that is why I made the mistake I did. Thank you for the chance to prove myself as a person in my own right. When people know you have a disabilit...

Excellent course and feedback

I have just completed a Reflexology Diploma Course and also took the exam on completion. The course itself was excellent and in particular I liked the test at the end of each lesson. It refreshes your memory of what you have been studying. The Anatomy and Physiology was the hardest part of the course but with plenty of studying it is achievable. The final exam which you pay for if you want to t...

Fantastic, I'm on top of the world
Confidence Booster
Why you should learn with us - Our Accreditors
  • TQUK
  • CMA
  • XO