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Delivering Quality

CPD
£199.99
£30.00
  • About This Course
    In today’s competitive and ever-expanding marketplace, the quality of products and services is an important factor in the success, profitability and longevity of any company or business. Delivering Quality is an e-learning course that introduces you to the world of quality control, including the definition of quality, the official guidelines that determine it and the measures that can be put in place to monitor, and maintain, high standards of service. With the help of this course, you’ll be able to make a positive difference to the service you provide in no time at all.  
     

    Who is this course for?
    Delivering Quality is designed for anyone working for an organisation that provides either a service or a product to customers. Whether you’re a production manager or involved in quality management, it is important to understand the basics of quality standards within your workplace so that you can deliver the best service or product possible. If you want to help secure high levels of customer satisfaction and business success, Delivering Quality will get you started. 
     

    What will you get from this course?
    Delivering Quality will equip you with the knowledge to supply customers with an excellent quality product or service. You will understand the importance of delivering quality and be able to measure standards within your own organisation, whilst using a variety of tools to develop and enhance the calibre of your finished product. You’ll be able to provide an outstanding service and will be well on your way to beating any competition offering similar services or products.   
     

    When you have completed this course, you will be able to:
    • Define ‘quality’ 
    • Improve quality standards within your organisation 
    • Identify the standards that exist to measure quality and the guidelines given by the British Standards Institute (BSI) and the International Organisation for Standardisation (ISO)
    • Use a variety of systems and tools to analyse the quality of your service or product
    • Understand the concepts of quality assurance, quality control, continuous improvement and quality management 

    Course features 
    • Case study-based material for an engaging study programme 
    • Bookmark feature so you can easily return to certain pages  
    • Notepad feature where you can type in your thoughts 
    • Additional resources so you can take your study further 
    • Printable material so that you can continue your study without a wifi-connection
    • Glossary of useful terms 
  • Course lessons
    • Introduction to Delivering Quality
    • What is Quality?
    • Making Quality Happen
  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by the CPD Certification Service for recognised CPD Hours.

    The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides recognised independent CPD accreditation of our courses.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
wheatweek10
Great study, own pace, actionable feed/bk

was very impressed, overall the course has good content, easily digestible. I love online studies as you can go as quickly or slowly as you want, online tutors to help answer any questions. I think that the units, could have better quality content, broken into easier formatted module titles. Nice comments returned on improvements and context to think in own life scenarios! They certainly give ...

signsnazzy
Very clear and informative course
johnsa908
Confidence Booster
railsboft
Great that it can be completed in your own time

My Animal Psychology Diploma was a well written and informative course. Easy to follow and complete. Great that it can be completed in your own time, allows for day to day activities to be undertaken and study to fit in when it can.

RiceFlatly
Fantastic and so well set out

I recently brought the veterinary nurse assistant diploma. The course was quickly uploaded into my account, and I started it straight away the sections were set out in a easy to read way and the tests were multiple choice. Once I had finished all the sections I was offered the credited course at a cheaper price which, I took. There were plenty if question and was all essay related. Once I sent ...

andreaweber
Very interesting course
kernelcapella
Excellent experience
susans35485
Excellent course and feedback

I have just completed a Reflexology Diploma Course and also took the exam on completion. The course itself was excellent and in particular I liked the test at the end of each lesson. It refreshes your memory of what you have been studying. The Anatomy and Physiology was the hardest part of the course but with plenty of studying it is achievable. The final exam which you pay for if you want to t...

SarahJBailey
Fantastic, I'm on top of the world

I studied level 4 diploma child psychology, I completed the course in 7 weeks with fantastic support from my tutors. The course information was very informative and I was able to gain extra knowledge through links. I emailed tutors a few times, I had replies within the hour. My final assignment was marked within 3 days and I am over the moon with my result of distinction and feedback from tutor...

Morse121
Professional and helpful - 100% would use again!
corndexter
Great experience friendly and helpful staff
Caseycoughlan
The best boost for anyone

thoroughly enjoyed this course. There was no rush and I could take it at my own time. I am visually impaired and this has boosted my confidence immensely. I had no trouble with any of the modules. Mostly it was my not reading the question properly, so that is why I made the mistake I did. Thank you for the chance to prove myself as a person in my own right. When people know you have a disabilit...

bbSutton314
Great informative course

I have done 3 courses now, 2 on dog grooming and one on human anatomy. All have been at my own speed. The modules allow me to pick it up and do when i have a spare 40 minutes. The end of module questions give me the revision i need to make sure it sunk in. I’m pleased with what I have achieved on these courses and would recommend them.

Cdkc
The best online course I have experienced
unicornamoeba
Well worth the money!
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Why you should learn with us - Our Accreditors
  • CPD
  • UKRLP
  • CMA
  • XO