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Customer Service

TQUK
£199.99
£30.00
  • About This Course
    In today’s competitive marketplace, excellent customer service is essential for business success. If you work as a customer service provider do you really know what it takes to provide the best service? Are you confident that you go to work each day and make people’s days better? If you answered ‘no’ to these questions you may need to brush up on your customer service skills. Customer Service is the online learning course that allows you to do just that. 

    Who is this course for?

    Customer Service has been created for anyone and everyone who works, or aspires to work, in a customer-facing role where customer satisfaction is key. This is a fantastic preparatory training course for beginners to customer service, however, it is also an ideal refresher course for experienced professionals that want to continue delivering the highest quality of customer service.

    What will you get from this course?

    Customer Service will enable you to deliver exceptional customer service and ensure that these high standards are maintained. You will also be able to identify any customer service issues and follow the correct complaint procedure if customers aren’t satisfied with your service. As a result, you will stand out from the crowd and become an asset to your workplace.  

    When you have completed this course, you will be able to:
    • Identify the rights and expectations of customers for customer service
    • Agree service standards to meet customer expectations 
    • Monitor customer service
    • Identify customer service issues 
    • Take action when customer service is not delivered to the agreed standard
    Course features 
    • Easy-to-follow lessons that can be accessed 24/7
    • Interactive quizzes to test your knowledge throughout
    • Additional course resources to take your study further 
    • Glossary of useful terms and phrases 
  • Course lessons
    • Introduction
    • Identifying customers’ requirements 
    • Recognising customers’ rights
    • Delivering customer service
    • Dealing with customer service problems
  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by TQUK for recognised CPD Hours.

    Training Qualifications UK (TQUK) are an Ofqual regulated awarding body. They pride themselves on being the most agile and forward thinking awarding body in the UK. TQUK provide independent endorsement of our CPD courses giving learners assurance that their course will help them gain the necessary skills and experience in their chosen subject area.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
Morse121
Professional and helpful - 100% would use again!

I took the online Level 3 Dog Grooming course with the final exam at the end. I know it is just an online course with no practical skills required but this is the next best thing! It provided me with amazing resources and informative modules of different areas. I found this course very good and would definitely recommend it!

Cdkc
The best online course I have experienced
railsboft
Great that it can be completed in your own time
johnsa908
Confidence Booster

I was given Criminology for beginners course as a Christmas present, would never have thought of doing it myself but I have enjoyed it so much. It was so easy to do and very hard to put down. It’s like reading a good book then having a test on it. There is no pressure, no tutor hurrying you up and no time limits on the tests, just how learning should be. The written report I received after the ...

signsnazzy
Very clear and informative course

I was very pleased to undertake this course. It has motivated me to learn more about psychology. The assessments were at the right level and the final exam had useful feedback which I benefited from. The material throughout is presented clearly.

RiceFlatly
Fantastic and so well set out
SarahJBailey
Fantastic, I'm on top of the world
corndexter
Great experience friendly and helpful staff

Brilliant learning experience! The staff are incredibly quick to respond to queries! No matter how many questions you have they are more than happy to help. Usually replied within minutes! I did a foot health practitioner course diploma 4. The module is sometimes difficult to understand as it is written in technical terms but nothing that is too difficult to understand. I did the fast track cou...

andreaweber
Very interesting course

Really worth doing this course it gives a better understanding of autism and the strategies and what the path is to help others to put in place proper plans to suit each individual and there needs and giving them a voice it was tough course but with research and determination I found it interesting glad I completed it. Well worth doing, it takes a lot of hard work and a good attitude to complet...

wheatweek10
Great study, own pace, actionable feed/bk
kernelcapella
Excellent experience
Caseycoughlan
The best boost for anyone

thoroughly enjoyed this course. There was no rush and I could take it at my own time. I am visually impaired and this has boosted my confidence immensely. I had no trouble with any of the modules. Mostly it was my not reading the question properly, so that is why I made the mistake I did. Thank you for the chance to prove myself as a person in my own right. When people know you have a disabilit...

unicornamoeba
Well worth the money!

Excellent opportunity. Highly recommended. Recognised qualifications at the end another personal achievement to add to your portfolio/CV.

susans35485
Excellent course and feedback
bbSutton314
Great informative course
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Why you should learn with us - Our Accreditors
  • TQUK
  • UKRLP
  • CMA
  • XO