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Improving Your Body Language

CPD
£199.99
£30.00
  • About This Course
    Body language is a key element of communicating with the others around you. In fact, if the words you’re saying are positive, but your body language doesn’t reflect this positivity, you’ll leave people feeling confused. Because of this, good body language is an important life skill to develop. It is particularly important, however, for the customer service sector because how you communicate with customers is vital to their view of your organisation’s customer service. Improving Your Body Language is an e-learning course that will make you aware of your own body language and will show you how to use it to communicate effectively and deliver high quality customer service. 
     

    Who is this course for?
    Improving Your Body Language is designed for anyone working in customer service who wants to improve their body language in order to portray a good impression to their customers and deliver excellent customer service. 
     

    What will you get from this course?
    Improving Your Body Language will give you an awareness of the importance of body language, and how people interpret it, and will allow you to adapt your own body language to reflect the message you’re conveying. As a result, you will be able to present a professional image when dealing with customers, show that you respect them, and provide them with excellent customer service.  
     

    When you have completed this course, you will be able to:
    • Understand the importance of body language to communication 
    • Recognise the main characteristics of body language 
    • Interpret what a customer wants from the signs they are displaying 
    • Ensure that your body language demonstrates to the customer that they’re the focus of attention
    • Realise the importance of personal space and presenting a respectful image when dealing with customers 
    • Have an awareness of your surroundings whilst managing conflicting interests when dealing with customers 

    Course features 
    • Interactive, audio-led content with videos for an engaging study programme 
    • Practice activities and scenario-based exercises to test your understanding 
    • Advice and tips from experts in the customer service sector 
    • Additional course resources to take your study further 
    • Glossary of useful terms and phrases 
  • Course lessons
    • Get the basics: using and reading body language and staying attentive 
    • Show you know: put your understanding to the test with a scenario-based exercise 
    • Get the context: see your learning being applied in the real world  
    • Take it further: consolidate your knowledge by exploring additional resources 
    • Gather the evidence: understand the process of gathering evidence for your qualification
  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by the CPD Certification Service for recognised CPD Hours.

    The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides recognised independent CPD accreditation of our courses.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
kernelcapella
Excellent experience

I am totally satisfied with my courses. They give the flexibility of studying from home by pursuing a career at my own pace.

corndexter
Great experience friendly and helpful staff
unicornamoeba
Well worth the money!
Morse121
Professional and helpful - 100% would use again!

I took the online Level 3 Dog Grooming course with the final exam at the end. I know it is just an online course with no practical skills required but this is the next best thing! It provided me with amazing resources and informative modules of different areas. I found this course very good and would definitely recommend it!

bbSutton314
Great informative course

I have done 3 courses now, 2 on dog grooming and one on human anatomy. All have been at my own speed. The modules allow me to pick it up and do when i have a spare 40 minutes. The end of module questions give me the revision i need to make sure it sunk in. I’m pleased with what I have achieved on these courses and would recommend them.

andreaweber
Very interesting course
railsboft
Great that it can be completed in your own time
johnsa908
Confidence Booster

I was given Criminology for beginners course as a Christmas present, would never have thought of doing it myself but I have enjoyed it so much. It was so easy to do and very hard to put down. It’s like reading a good book then having a test on it. There is no pressure, no tutor hurrying you up and no time limits on the tests, just how learning should be. The written report I received after the ...

SarahJBailey
Fantastic, I'm on top of the world

I studied level 4 diploma child psychology, I completed the course in 7 weeks with fantastic support from my tutors. The course information was very informative and I was able to gain extra knowledge through links. I emailed tutors a few times, I had replies within the hour. My final assignment was marked within 3 days and I am over the moon with my result of distinction and feedback from tutor...

signsnazzy
Very clear and informative course
RiceFlatly
Fantastic and so well set out
wheatweek10
Great study, own pace, actionable feed/bk

was very impressed, overall the course has good content, easily digestible. I love online studies as you can go as quickly or slowly as you want, online tutors to help answer any questions. I think that the units, could have better quality content, broken into easier formatted module titles. Nice comments returned on improvements and context to think in own life scenarios! They certainly give ...

Caseycoughlan
The best boost for anyone

thoroughly enjoyed this course. There was no rush and I could take it at my own time. I am visually impaired and this has boosted my confidence immensely. I had no trouble with any of the modules. Mostly it was my not reading the question properly, so that is why I made the mistake I did. Thank you for the chance to prove myself as a person in my own right. When people know you have a disabilit...

Cdkc
The best online course I have experienced
susans35485
Excellent course and feedback
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Why you should learn with us - Our Accreditors
  • CPD
  • UKRLP
  • CMA
  • XO