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Customer Service: Difficult situations - a guide to dealing with problems

TQUK
£199.99
£30.00
  • About This Course
    Dealing with customer issues is a delicate balancing act. You must meet the customer’s needs without compromising your company’s policy and find a way forward that satisfies all the parties involved. And it’s not easy. That’s why Customer Service: Difficult situations – a guide to dealing with problems has been created: to light the way when it comes to navigating difficult situations so that you’re able to keep your cool and respond appropriately, whilst keeping in mind the customer and your company’s best interests. With the help of this online course, you’ll never be daunted by a tricky situation again. 
     

    Who is this course for?
    Customer Service: Difficult situations – a guide to dealing with problems is designed for anyone working in customer service who wishes to learn how to cope with, and resolve, difficult situations and customer issues. 
     

    What will you get from this course?
    Customer Service: Difficult situations – a guide to dealing with problems will equip you with the knowledge and skills to deal with difficult customers and situations. You will adhere to complaint procedure and be able to resolve customer issues quickly where possible. You will also be able to identify recurring issues and create solutions to avoid these in the future.
     

    When you have completed this course, you will be able to:
    • Record customer problems
    • Respond positively to complaints
    • Use all the resources available to help you find solutions
    • Recognise the importance of complaint procedure 
    • Take action to resolve complaints 
    • Understand why problems recur and how to resolve these  
    • Keep the customer involved and informed 
    • Confidently deal with situations where the issues cannot be resolved
    • Demonstrate your commitment to customer service 

    Course features 
    • Interactive, audio-led content with videos for an engaging study programme 
    • Practice activities and scenario-based exercises to test your understanding 
    • Advice and tips from experts in the customer service sector 
    • Additional course resources to take your study further 
    • Glossary of useful terms and phrases 
  • Course lessons
    • Get the basics – solving immediate problems, identifying repeated problems and finding solutions 
    • Show you know – put your understanding of finding acceptable solutions to the test with a scenario-based exercise 
    • Get the context – see your learning about finding a solution which satisfies the customer, meeting customer needs without compromising policy, noticing a pattern and improving working relationships being applied in the real world 
    • Take it further - consolidate your knowledge by exploring additional resources 
    • Gather the evidence - understand the process of gathering evidence for your qualification
  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by TQUK for recognised CPD Hours.

    Training Qualifications UK (TQUK) are an Ofqual regulated awarding body. They pride themselves on being the most agile and forward thinking awarding body in the UK. TQUK provide independent endorsement of our CPD courses giving learners assurance that their course will help them gain the necessary skills and experience in their chosen subject area.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
SarahJBailey
Fantastic, I'm on top of the world

I studied level 4 diploma child psychology, I completed the course in 7 weeks with fantastic support from my tutors. The course information was very informative and I was able to gain extra knowledge through links. I emailed tutors a few times, I had replies within the hour. My final assignment was marked within 3 days and I am over the moon with my result of distinction and feedback from tutor...

corndexter
Great experience friendly and helpful staff
Cdkc
The best online course I have experienced
signsnazzy
Very clear and informative course

I was very pleased to undertake this course. It has motivated me to learn more about psychology. The assessments were at the right level and the final exam had useful feedback which I benefited from. The material throughout is presented clearly.

RiceFlatly
Fantastic and so well set out

I recently brought the veterinary nurse assistant diploma. The course was quickly uploaded into my account, and I started it straight away the sections were set out in a easy to read way and the tests were multiple choice. Once I had finished all the sections I was offered the credited course at a cheaper price which, I took. There were plenty if question and was all essay related. Once I sent ...

andreaweber
Very interesting course
susans35485
Excellent course and feedback
wheatweek10
Great study, own pace, actionable feed/bk

was very impressed, overall the course has good content, easily digestible. I love online studies as you can go as quickly or slowly as you want, online tutors to help answer any questions. I think that the units, could have better quality content, broken into easier formatted module titles. Nice comments returned on improvements and context to think in own life scenarios! They certainly give ...

johnsa908
Confidence Booster

I was given Criminology for beginners course as a Christmas present, would never have thought of doing it myself but I have enjoyed it so much. It was so easy to do and very hard to put down. It’s like reading a good book then having a test on it. There is no pressure, no tutor hurrying you up and no time limits on the tests, just how learning should be. The written report I received after the ...

kernelcapella
Excellent experience
bbSutton314
Great informative course
railsboft
Great that it can be completed in your own time

My Animal Psychology Diploma was a well written and informative course. Easy to follow and complete. Great that it can be completed in your own time, allows for day to day activities to be undertaken and study to fit in when it can.

Caseycoughlan
The best boost for anyone

thoroughly enjoyed this course. There was no rush and I could take it at my own time. I am visually impaired and this has boosted my confidence immensely. I had no trouble with any of the modules. Mostly it was my not reading the question properly, so that is why I made the mistake I did. Thank you for the chance to prove myself as a person in my own right. When people know you have a disabilit...

unicornamoeba
Well worth the money!
Morse121
Professional and helpful - 100% would use again!
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Why you should learn with us - Our Accreditors
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