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Customer Service: Complaint procedures - a structure for solutions

TQUK
£199.99
£30.00
  • About This Course
    Complaints in the customer service sector are inevitable. No matter how hard you try to deliver excellent customer service, there will always be someone who isn’t completely satisfied. And this dissatisfaction often leads to a formal complaint if it isn’t seen to appropriately. Because of this, if you work in customer service, it is important that you understand how to deal with issues effectively by following the correct complaint procedure. If you don’t, you may find yourself causing more problems than you resolve. Customer Service: Complaint procedures – a structure for solutions has been created to show you the correct way of dealing with unhappy customers by outlining the approach you should take in order to solve issues and prevent them from occurring in the future. 
     

    Who is this course for?
    Customer Service: Complaint procedures – a structure for solutions is designed for anyone working in customer service who wishes to deliver an outstanding, professional service to every customer by appropriately dealing with their issues or complaints. 
     

    What will you get from this course?
    Customer Service: Complaint procedures – a structure for solutions will equip you with the knowledge and skills to deal with even the most difficult of customers and situations. You will adhere to complaint procedure and be able to resolve customer issues quickly, whilst creating solutions to recurring issues in order to avoid future complaints. Upon course completion, you will also perceive complaints not as signposts for failure, but as opportunities for growth, development and improvement.  
     

    When you have completed this course, you will be able to:
    • Understand the situations that often cause customers to complaint 
    • Recognise the early warning signs of a customer complaint 
    • Establish exactly what the issue is and come up with the appropriate solution 
    • Know and understand how to process customer service complaints 
    • Effectively deal with complaints 
    • Identify and record recurring issues 
    • Create solutions to prevent problems from recurring in the future 

    Course features 
    • Interactive, audio-led content with videos for an engaging study programme 
    • Practice activities and scenario-based exercises to test your understanding 
    • Advice and tips from experts in the customer service sector 
    • Additional course resources to take your study further 
    • Glossary of useful terms and phrases 
  • Course lessons
    • Get the basics – preventing complaints, dealing with complaints and avoiding repeated problems 
    • Show you know – put your understanding of dealing with a dissatisfied customer to the test with a scenario-based exercise 
    • Get the context – see your learning about remaining calm under difficult circumstances, acting fast to solve a problem, finding a solution by involving management, and problems caused by lack of procedure being applied in the real world 
    • Take it further - consolidate your knowledge by exploring additional resources 
    • Gather the evidence - understand the process of gathering evidence for your qualification
  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by TQUK for recognised CPD Hours.

    Training Qualifications UK (TQUK) are an Ofqual regulated awarding body. They pride themselves on being the most agile and forward thinking awarding body in the UK. TQUK provide independent endorsement of our CPD courses giving learners assurance that their course will help them gain the necessary skills and experience in their chosen subject area.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
corndexter
Great experience friendly and helpful staff

Brilliant learning experience! The staff are incredibly quick to respond to queries! No matter how many questions you have they are more than happy to help. Usually replied within minutes! I did a foot health practitioner course diploma 4. The module is sometimes difficult to understand as it is written in technical terms but nothing that is too difficult to understand. I did the fast track cou...

railsboft
Great that it can be completed in your own time
kernelcapella
Excellent experience
Cdkc
The best online course I have experienced

I was able to complete the course at my own pace at a time that met my needs. I would and have recommended the course to my friends and I have been able to tell them about my learning experience and how my confidence grew as I progressed through the course.

Morse121
Professional and helpful - 100% would use again!

I took the online Level 3 Dog Grooming course with the final exam at the end. I know it is just an online course with no practical skills required but this is the next best thing! It provided me with amazing resources and informative modules of different areas. I found this course very good and would definitely recommend it!

RiceFlatly
Fantastic and so well set out
Caseycoughlan
The best boost for anyone
bbSutton314
Great informative course

I have done 3 courses now, 2 on dog grooming and one on human anatomy. All have been at my own speed. The modules allow me to pick it up and do when i have a spare 40 minutes. The end of module questions give me the revision i need to make sure it sunk in. I’m pleased with what I have achieved on these courses and would recommend them.

wheatweek10
Great study, own pace, actionable feed/bk

was very impressed, overall the course has good content, easily digestible. I love online studies as you can go as quickly or slowly as you want, online tutors to help answer any questions. I think that the units, could have better quality content, broken into easier formatted module titles. Nice comments returned on improvements and context to think in own life scenarios! They certainly give ...

andreaweber
Very interesting course
susans35485
Excellent course and feedback
SarahJBailey
Fantastic, I'm on top of the world

I studied level 4 diploma child psychology, I completed the course in 7 weeks with fantastic support from my tutors. The course information was very informative and I was able to gain extra knowledge through links. I emailed tutors a few times, I had replies within the hour. My final assignment was marked within 3 days and I am over the moon with my result of distinction and feedback from tutor...

signsnazzy
Very clear and informative course

I was very pleased to undertake this course. It has motivated me to learn more about psychology. The assessments were at the right level and the final exam had useful feedback which I benefited from. The material throughout is presented clearly.

johnsa908
Confidence Booster
unicornamoeba
Well worth the money!
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Why you should learn with us - Our Accreditors
  • TQUK
  • UKRLP
  • CMA
  • XO