Notice

This website or its third-party tools process personal data (e.g. browsing data or IP addresses) and use cookies or other identifiers, which are necessary for its functioning and required to achieve the purposes illustrated in the cookie policy.
You accept the use of cookies or other identifiers by closing or dismissing this notice, by clicking a link or button or by continuing to browse otherwise.

Customer Service: Complaint procedures - a structure for solutions

TQUK
£199.99
£30.00
  • About This Course
    Complaints in the customer service sector are inevitable. No matter how hard you try to deliver excellent customer service, there will always be someone who isn’t completely satisfied. And this dissatisfaction often leads to a formal complaint if it isn’t seen to appropriately. Because of this, if you work in customer service, it is important that you understand how to deal with issues effectively by following the correct complaint procedure. If you don’t, you may find yourself causing more problems than you resolve. Customer Service: Complaint procedures – a structure for solutions has been created to show you the correct way of dealing with unhappy customers by outlining the approach you should take in order to solve issues and prevent them from occurring in the future. 
     

    Who is this course for?
    Customer Service: Complaint procedures – a structure for solutions is designed for anyone working in customer service who wishes to deliver an outstanding, professional service to every customer by appropriately dealing with their issues or complaints. 
     

    What will you get from this course?
    Customer Service: Complaint procedures – a structure for solutions will equip you with the knowledge and skills to deal with even the most difficult of customers and situations. You will adhere to complaint procedure and be able to resolve customer issues quickly, whilst creating solutions to recurring issues in order to avoid future complaints. Upon course completion, you will also perceive complaints not as signposts for failure, but as opportunities for growth, development and improvement.  
     

    When you have completed this course, you will be able to:
    • Understand the situations that often cause customers to complaint 
    • Recognise the early warning signs of a customer complaint 
    • Establish exactly what the issue is and come up with the appropriate solution 
    • Know and understand how to process customer service complaints 
    • Effectively deal with complaints 
    • Identify and record recurring issues 
    • Create solutions to prevent problems from recurring in the future 

    Course features 
    • Interactive, audio-led content with videos for an engaging study programme 
    • Practice activities and scenario-based exercises to test your understanding 
    • Advice and tips from experts in the customer service sector 
    • Additional course resources to take your study further 
    • Glossary of useful terms and phrases 
  • Course lessons
    • Get the basics – preventing complaints, dealing with complaints and avoiding repeated problems 
    • Show you know – put your understanding of dealing with a dissatisfied customer to the test with a scenario-based exercise 
    • Get the context – see your learning about remaining calm under difficult circumstances, acting fast to solve a problem, finding a solution by involving management, and problems caused by lack of procedure being applied in the real world 
    • Take it further - consolidate your knowledge by exploring additional resources 
    • Gather the evidence - understand the process of gathering evidence for your qualification
  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by TQUK for recognised CPD Hours.

    Training Qualifications UK (TQUK) are an Ofqual regulated awarding body. They pride themselves on being the most agile and forward thinking awarding body in the UK. TQUK provide independent endorsement of our CPD courses giving learners assurance that their course will help them gain the necessary skills and experience in their chosen subject area.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
RiceFlatly
Fantastic and so well set out

I recently brought the veterinary nurse assistant diploma. The course was quickly uploaded into my account, and I started it straight away the sections were set out in a easy to read way and the tests were multiple choice. Once I had finished all the sections I was offered the credited course at a cheaper price which, I took. There were plenty if question and was all essay related. Once I sent ...

wheatweek10
Great study, own pace, actionable feed/bk
andreaweber
Very interesting course
Morse121
Professional and helpful - 100% would use again!

I took the online Level 3 Dog Grooming course with the final exam at the end. I know it is just an online course with no practical skills required but this is the next best thing! It provided me with amazing resources and informative modules of different areas. I found this course very good and would definitely recommend it!

Cdkc
The best online course I have experienced

I was able to complete the course at my own pace at a time that met my needs. I would and have recommended the course to my friends and I have been able to tell them about my learning experience and how my confidence grew as I progressed through the course.

unicornamoeba
Well worth the money!
susans35485
Excellent course and feedback
SarahJBailey
Fantastic, I'm on top of the world

I studied level 4 diploma child psychology, I completed the course in 7 weeks with fantastic support from my tutors. The course information was very informative and I was able to gain extra knowledge through links. I emailed tutors a few times, I had replies within the hour. My final assignment was marked within 3 days and I am over the moon with my result of distinction and feedback from tutor...

Caseycoughlan
The best boost for anyone

thoroughly enjoyed this course. There was no rush and I could take it at my own time. I am visually impaired and this has boosted my confidence immensely. I had no trouble with any of the modules. Mostly it was my not reading the question properly, so that is why I made the mistake I did. Thank you for the chance to prove myself as a person in my own right. When people know you have a disabilit...

bbSutton314
Great informative course
signsnazzy
Very clear and informative course
railsboft
Great that it can be completed in your own time

My Animal Psychology Diploma was a well written and informative course. Easy to follow and complete. Great that it can be completed in your own time, allows for day to day activities to be undertaken and study to fit in when it can.

corndexter
Great experience friendly and helpful staff

Brilliant learning experience! The staff are incredibly quick to respond to queries! No matter how many questions you have they are more than happy to help. Usually replied within minutes! I did a foot health practitioner course diploma 4. The module is sometimes difficult to understand as it is written in technical terms but nothing that is too difficult to understand. I did the fast track cou...

kernelcapella
Excellent experience
johnsa908
Confidence Booster
SHOW MORE
Why you should learn with us - Our Accreditors
  • TQUK
  • UKRLP
  • CMA
  • XO