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Customer Service: Building relationships - aim to exceed expectations

TQUK
£199.99
£30.00
  • About This Course
    Good customer service is about delivering your service to customers to a satisfactory standard. Outstanding customer service is about delivering a service that exceeds the customer’s expectations whilst building rapport with your clients. If you want to take your customer service skills to the next level and have a greater understanding of your customers feelings and expectations, then Customer Service: Building relationships – aim to exceed expectations is the online training course for you. It will take you from average to exceptional in next to no time so that you can spend less time learning, and more time impressing your clients.  

    Who is this course for?

    Customer Service: Building relationships – aim to exceed expectations is designed for anyone working in customer service who wishes to develop their communication skills in order to deliver an outstanding, professional service to every customer.  

    What will you get from this course?

    Customer Service: Building relationships – aim to exceed expectations will equip you with the knowledge and skills to deliver customer service that exceeds your clients’ expectations. You will have happy customers that will return to you time and time again and a greater sense of job satisfaction as a result. 

    When you have completed this course, you will be able to:
    • Acknowledge the standard expectations of customers
    • Engage with customers through a range of mediums 
    • Recognise the basic needs and the service needs of the customer 
    • Exceed customer expectations
    • Respond appropriately to customer dissatisfaction and complaints
    • Develop a good relationship with your customers
    • Effectively communicate with customers in person, in writing and via the phone
    Course features 
    • Interactive, audio-led content with videos for an engaging study programme 
    • Practice activities and scenario-based exercises to test your understanding 
    • Advice and tips from experts in the customer service sector 
    • Additional course resources to take your study further 
    • Glossary of useful terms and phrases 

  • Course lessons
    • Get the basics: communicating with your customers and identifying their needs
    • Show you know: put your understanding of customer relationships to the test with a scenario-based exercise 
    • Get the context: see your learning about avoiding customer conflict, asking the right questions, problem solving, and making a difference to your organisation being applied in the real world 
    • Take it further: consolidate your knowledge by exploring additional resources 
    • Gather the evidence: understand the process of gathering evidence for your qualification

  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by TQUK for recognised CPD Hours.

    Training Qualifications UK (TQUK) are an Ofqual regulated awarding body. They pride themselves on being the most agile and forward thinking awarding body in the UK. TQUK provide independent endorsement of our CPD courses giving learners assurance that their course will help them gain the necessary skills and experience in their chosen subject area.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
RiceFlatly
Fantastic and so well set out

I recently brought the veterinary nurse assistant diploma. The course was quickly uploaded into my account, and I started it straight away the sections were set out in a easy to read way and the tests were multiple choice. Once I had finished all the sections I was offered the credited course at a cheaper price which, I took. There were plenty if question and was all essay related. Once I sent ...

andreaweber
Very interesting course
railsboft
Great that it can be completed in your own time
unicornamoeba
Well worth the money!

Excellent opportunity. Highly recommended. Recognised qualifications at the end another personal achievement to add to your portfolio/CV.

Caseycoughlan
The best boost for anyone

thoroughly enjoyed this course. There was no rush and I could take it at my own time. I am visually impaired and this has boosted my confidence immensely. I had no trouble with any of the modules. Mostly it was my not reading the question properly, so that is why I made the mistake I did. Thank you for the chance to prove myself as a person in my own right. When people know you have a disabilit...

bbSutton314
Great informative course
corndexter
Great experience friendly and helpful staff
johnsa908
Confidence Booster

I was given Criminology for beginners course as a Christmas present, would never have thought of doing it myself but I have enjoyed it so much. It was so easy to do and very hard to put down. It’s like reading a good book then having a test on it. There is no pressure, no tutor hurrying you up and no time limits on the tests, just how learning should be. The written report I received after the ...

wheatweek10
Great study, own pace, actionable feed/bk

was very impressed, overall the course has good content, easily digestible. I love online studies as you can go as quickly or slowly as you want, online tutors to help answer any questions. I think that the units, could have better quality content, broken into easier formatted module titles. Nice comments returned on improvements and context to think in own life scenarios! They certainly give ...

kernelcapella
Excellent experience
signsnazzy
Very clear and informative course
Morse121
Professional and helpful - 100% would use again!

I took the online Level 3 Dog Grooming course with the final exam at the end. I know it is just an online course with no practical skills required but this is the next best thing! It provided me with amazing resources and informative modules of different areas. I found this course very good and would definitely recommend it!

SarahJBailey
Fantastic, I'm on top of the world

I studied level 4 diploma child psychology, I completed the course in 7 weeks with fantastic support from my tutors. The course information was very informative and I was able to gain extra knowledge through links. I emailed tutors a few times, I had replies within the hour. My final assignment was marked within 3 days and I am over the moon with my result of distinction and feedback from tutor...

susans35485
Excellent course and feedback
Cdkc
The best online course I have experienced
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Why you should learn with us - Our Accreditors
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