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Customer Service: Building relationships - aim to exceed expectations

CPD
£199.99
  • About This Course
    Good customer service is about delivering your service to customers to a satisfactory standard. Outstanding customer service is about delivering a service that exceeds the customer’s expectations whilst building rapport with your clients. If you want to take your customer service skills to the next level and have a greater understanding of your customers feelings and expectations, then Customer Service: Building relationships – aim to exceed expectations is the online training course for you. It will take you from average to exceptional in next to no time so that you can spend less time learning, and more time impressing your clients.  

    Who is this course for?

    Customer Service: Building relationships – aim to exceed expectations is designed for anyone working in customer service who wishes to develop their communication skills in order to deliver an outstanding, professional service to every customer.  

    What will you get from this course?

    Customer Service: Building relationships – aim to exceed expectations will equip you with the knowledge and skills to deliver customer service that exceeds your clients’ expectations. You will have happy customers that will return to you time and time again and a greater sense of job satisfaction as a result. 

    When you have completed this course, you will be able to:
    • Acknowledge the standard expectations of customers
    • Engage with customers through a range of mediums 
    • Recognise the basic needs and the service needs of the customer 
    • Exceed customer expectations
    • Respond appropriately to customer dissatisfaction and complaints
    • Develop a good relationship with your customers
    • Effectively communicate with customers in person, in writing and via the phone
    Course features 
    • Interactive, audio-led content with videos for an engaging study programme 
    • Practice activities and scenario-based exercises to test your understanding 
    • Advice and tips from experts in the customer service sector 
    • Additional course resources to take your study further 
    • Glossary of useful terms and phrases 

  • Course lessons
    • Get the basics: communicating with your customers and identifying their needs
    • Show you know: put your understanding of customer relationships to the test with a scenario-based exercise 
    • Get the context: see your learning about avoiding customer conflict, asking the right questions, problem solving, and making a difference to your organisation being applied in the real world 
    • Take it further: consolidate your knowledge by exploring additional resources 
    • Gather the evidence: understand the process of gathering evidence for your qualification

  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by the CPD Certification Service for recognised CPD Hours.

    The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides recognised independent CPD accreditation of our courses.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
RiceFlatly
Fantastic and so well set out

I recently brought the veterinary nurse assistant diploma. The course was quickly uploaded into my account, and I started it straight away the sections were set out in a easy to read way and the tests were multiple choice. Once I had finished all the sections I was offered the credited course at a cheaper price which, I took. There were plenty if question and was all essay related. Once I sent ...

Caseycoughlan
The best boost for anyone
unicornamoeba
Well worth the money!
Cdkc
The best online course I have experienced

I was able to complete the course at my own pace at a time that met my needs. I would and have recommended the course to my friends and I have been able to tell them about my learning experience and how my confidence grew as I progressed through the course.

susans35485
Excellent course and feedback

I have just completed a Reflexology Diploma Course and also took the exam on completion. The course itself was excellent and in particular I liked the test at the end of each lesson. It refreshes your memory of what you have been studying. The Anatomy and Physiology was the hardest part of the course but with plenty of studying it is achievable. The final exam which you pay for if you want to t...

bbSutton314
Great informative course
wheatweek10
Great study, own pace, actionable feed/bk
kernelcapella
Excellent experience

I am totally satisfied with my courses. They give the flexibility of studying from home by pursuing a career at my own pace.

corndexter
Great experience friendly and helpful staff

Brilliant learning experience! The staff are incredibly quick to respond to queries! No matter how many questions you have they are more than happy to help. Usually replied within minutes! I did a foot health practitioner course diploma 4. The module is sometimes difficult to understand as it is written in technical terms but nothing that is too difficult to understand. I did the fast track cou...

SarahJBailey
Fantastic, I'm on top of the world
andreaweber
Very interesting course
railsboft
Great that it can be completed in your own time

My Animal Psychology Diploma was a well written and informative course. Easy to follow and complete. Great that it can be completed in your own time, allows for day to day activities to be undertaken and study to fit in when it can.

Morse121
Professional and helpful - 100% would use again!

I took the online Level 3 Dog Grooming course with the final exam at the end. I know it is just an online course with no practical skills required but this is the next best thing! It provided me with amazing resources and informative modules of different areas. I found this course very good and would definitely recommend it!

johnsa908
Confidence Booster
signsnazzy
Very clear and informative course
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Why you should learn with us - Our Accreditors
  • CPD
  • UKRLP
  • CMA
  • XO