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Customer Service: Being competitive - stand out from the crowd

CPD
£199.99
£30.00
  • About This Course
    In an increasingly competitive marketplace, it is more important than ever for your business to stand out from the crowd and have an advantage over other companies offering similar services. One way of doing this is by offering exceptional customer service that cannot be beaten. Customer Service: Being competitive – stand out from the crowd is here to show you how. With this course, understanding how to conquer your competition and thrive as a business has never been easier.  

    Who is this course for?

    Customer Service: Being Competitive – stand out from the crowd is designed for anyone working in customer service who wants to put their company on the map and ensure that customers return to them time and time again. 

    What will you get from this course?

    Customer Service: Being competitive – stand out from the crowd will enable you to deliver an excellent and competitive service. It will also allow you to surpass customer expectations and ensure high levels of customer satisfaction with every transaction that is made. 

    When you have completed this course, you will be able to:
    • Deliver a competitive service 
    • Organise customer service to gain a competitive advantage
    • Understand how to use customer service as a competitive tool
    Course features 
    • Interactive, audio-led content with videos for an engaging study programme 
    • Practice activities and scenario-based exercises to test your understanding 
    • Advice and tips from experts in the customer service sector 
    • Additional course resources to take your study further 
    • Glossary of useful terms and phrases 
  • Course lessons
    • Get the basics: analysing your competition and delivering a competitive service
    • Show you know: put your understanding to the test with a scenario-based exercise 
    • Get the context: see your learning being applied in the real world  
    • Take it further: consolidate your knowledge by exploring additional resources 
    • Gather the evidence: understand the process of gathering evidence for your qualification

  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by the CPD Certification Service for recognised CPD Hours.

    The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides recognised independent CPD accreditation of our courses.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
unicornamoeba
Well worth the money!

Excellent opportunity. Highly recommended. Recognised qualifications at the end another personal achievement to add to your portfolio/CV.

signsnazzy
Very clear and informative course
susans35485
Excellent course and feedback
johnsa908
Confidence Booster

I was given Criminology for beginners course as a Christmas present, would never have thought of doing it myself but I have enjoyed it so much. It was so easy to do and very hard to put down. It’s like reading a good book then having a test on it. There is no pressure, no tutor hurrying you up and no time limits on the tests, just how learning should be. The written report I received after the ...

RiceFlatly
Fantastic and so well set out

I recently brought the veterinary nurse assistant diploma. The course was quickly uploaded into my account, and I started it straight away the sections were set out in a easy to read way and the tests were multiple choice. Once I had finished all the sections I was offered the credited course at a cheaper price which, I took. There were plenty if question and was all essay related. Once I sent ...

andreaweber
Very interesting course
Caseycoughlan
The best boost for anyone
Morse121
Professional and helpful - 100% would use again!

I took the online Level 3 Dog Grooming course with the final exam at the end. I know it is just an online course with no practical skills required but this is the next best thing! It provided me with amazing resources and informative modules of different areas. I found this course very good and would definitely recommend it!

railsboft
Great that it can be completed in your own time

My Animal Psychology Diploma was a well written and informative course. Easy to follow and complete. Great that it can be completed in your own time, allows for day to day activities to be undertaken and study to fit in when it can.

Cdkc
The best online course I have experienced
wheatweek10
Great study, own pace, actionable feed/bk
kernelcapella
Excellent experience

I am totally satisfied with my courses. They give the flexibility of studying from home by pursuing a career at my own pace.

corndexter
Great experience friendly and helpful staff

Brilliant learning experience! The staff are incredibly quick to respond to queries! No matter how many questions you have they are more than happy to help. Usually replied within minutes! I did a foot health practitioner course diploma 4. The module is sometimes difficult to understand as it is written in technical terms but nothing that is too difficult to understand. I did the fast track cou...

bbSutton314
Great informative course
SarahJBailey
Fantastic, I'm on top of the world
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Why you should learn with us - Our Accreditors
  • CPD
  • UKRLP
  • CMA
  • XO