Notice

This website or its third-party tools process personal data (e.g. browsing data or IP addresses) and use cookies or other identifiers, which are necessary for its functioning and required to achieve the purposes illustrated in the cookie policy.
You accept the use of cookies or other identifiers by closing or dismissing this notice, by clicking a link or button or by continuing to browse otherwise.

Building Relationships with Customers

CPD
£199.99
  • About This Course
    A business would be nothing without its customers. That’s why strong customer relationships are so important; they build loyalty between your service and its customers and a good reputation for your business in turn. Essentially, good organisation-customer relationships provide the foundations for future business success. If you want to make a positive impact on your customers, and your company on a wider scale, then you’ll need to understand how to connect, and build a rapport, with your clientele. Don’t worry if you’re not sure where to start: Building Relationships with Customers is here to show you the way. 

    Who is this course for?

    Building Relationships with Customers is designed for anyone employed in the customer service sector that wants to build stronger relationships with their customers and develop their client base.   

    What will you get from this course?

    Building Relationships with Customers will equip you with the knowledge and skills to form good relationships with customers and go above and beyond to assist them. You will make your customers feel respected and valued, which will boost customer satisfaction and lead to greater business success as a result.  

    When you have completed this course, you will be able to:
    • Distinguish between internal and external customers
    • Effectively communicate with clients
    • Identify types of behaviour that will upset/impress 
    • Improve relationship and rapport with customers
    • Understand the importance of keeping customers informed and reassured
    • Meet your customer’s individual needs and expectations
    • Gather customer feedback in order to improve your service further 
    • Build a strong, loyal customer base for your service 
    • Enhance client satisfaction and happiness
    Course features 
    • Interactive, audio-led content with videos for an engaging study programme 
    • Practice activities and scenario-based exercises to test your understanding 
    • Advice and tips from experts in the customer service sector 
    • Additional course resources to take your study further 
    • Glossary of useful terms and phrases 
  • Course lessons
    • Get the basics: a typical customer, building lasting relationships and going the extra mile
    • Show you know: put your understanding of customer relationships to the test with a scenario-based exercise 
    • Get the context: see your learning about returning customers and adapting your behaviour being applied in the real world 
    • Take it further: consolidate your knowledge by exploring additional resources 
    • Gather the evidence: understand the process of gathering evidence for your qualification

  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by the CPD Certification Service for recognised CPD Hours.

    The CPD Certification Service was established in 1996 as the leading independent CPD accreditation institution operating across industry sectors to complement the Continuing Professional Development policies of professional institutes and academic bodies. The CPD Certification Service provides recognised independent CPD accreditation of our courses.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
corndexter
Great experience friendly and helpful staff

Brilliant learning experience! The staff are incredibly quick to respond to queries! No matter how many questions you have they are more than happy to help. Usually replied within minutes! I did a foot health practitioner course diploma 4. The module is sometimes difficult to understand as it is written in technical terms but nothing that is too difficult to understand. I did the fast track cou...

railsboft
Great that it can be completed in your own time
Caseycoughlan
The best boost for anyone
susans35485
Excellent course and feedback

I have just completed a Reflexology Diploma Course and also took the exam on completion. The course itself was excellent and in particular I liked the test at the end of each lesson. It refreshes your memory of what you have been studying. The Anatomy and Physiology was the hardest part of the course but with plenty of studying it is achievable. The final exam which you pay for if you want to t...

johnsa908
Confidence Booster

I was given Criminology for beginners course as a Christmas present, would never have thought of doing it myself but I have enjoyed it so much. It was so easy to do and very hard to put down. It’s like reading a good book then having a test on it. There is no pressure, no tutor hurrying you up and no time limits on the tests, just how learning should be. The written report I received after the ...

wheatweek10
Great study, own pace, actionable feed/bk
unicornamoeba
Well worth the money!
Morse121
Professional and helpful - 100% would use again!

I took the online Level 3 Dog Grooming course with the final exam at the end. I know it is just an online course with no practical skills required but this is the next best thing! It provided me with amazing resources and informative modules of different areas. I found this course very good and would definitely recommend it!

SarahJBailey
Fantastic, I'm on top of the world

I studied level 4 diploma child psychology, I completed the course in 7 weeks with fantastic support from my tutors. The course information was very informative and I was able to gain extra knowledge through links. I emailed tutors a few times, I had replies within the hour. My final assignment was marked within 3 days and I am over the moon with my result of distinction and feedback from tutor...

bbSutton314
Great informative course
RiceFlatly
Fantastic and so well set out
kernelcapella
Excellent experience

I am totally satisfied with my courses. They give the flexibility of studying from home by pursuing a career at my own pace.

signsnazzy
Very clear and informative course

I was very pleased to undertake this course. It has motivated me to learn more about psychology. The assessments were at the right level and the final exam had useful feedback which I benefited from. The material throughout is presented clearly.

andreaweber
Very interesting course
Cdkc
The best online course I have experienced
SHOW MORE
Why you should learn with us - Our Accreditors
  • CPD
  • UKRLP
  • CMA
  • XO