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Conflict Management Diploma artwork
Conflict Management Diploma

Certified

Price: £199.99

This course has been designed for people seeking to understand the nature of conflict and provides a series of techniques to deal effectively with conflict and hostility.

Students can be drawn from any environment where conflict, anger and hostility are encountered either by telephone or in personal contact with clients, customers or the public at large.

The course will provide the student with a thorough knowledge of the subject and includes the basic concepts of conflict management, techniques for managing conflict effectively, listening and negotiation techniques as well as how to cope with crises.

Conflict and anger

Listening skills

Negotiation

Mediation

Crisis mediation

Examples of good and poor practice

Price: £199.99

FLASH SALE

75% OFF All Courses
Use Discount Code: SA75 at checkout

Accreditation

This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Diploma (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the diploma, please click here

 

Assessment

At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

Course Outcomes

Once you have successfully completed all the modules for your course you will be awarded:

A Diploma issued by Online Academies

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