Notice

This website or its third-party tools process personal data (e.g. browsing data or IP addresses) and use cookies or other identifiers, which are necessary for its functioning and required to achieve the purposes illustrated in the cookie policy.
You accept the use of cookies or other identifiers by closing or dismissing this notice, by clicking a link or button or by continuing to browse otherwise.

Solving Customer Service Problems

TQUK
£199.99
£30.00
  • About This Course
    • This course is about solving customer service problems and managing customer expectations.
    • Ensuring that the service given meets the customer’s needs and expectations.
    • Maintaining and improving standards of service delivery by sharing information.
    • How to recognise repeated problems and how sharing customer feedback can help identify and resolve potential problems.
    • Identifying and confirming the options to resolve a customer problem and demonstrating how to work out the advantages and disadvantages for the customer and the organisation.
    • The actions that need to be taken when introducing options to the customer and how to keep the customer fully informed of the decision.

    Learning Outcomes 

    1) Be able to make & keep realistic promises to customers
    2) Recognise when your customers needs or expectations have changed
    3) Understand how sharing information can improve standards
    4) Understand how sharing information can identify potential problems
    5) Be able to recognise repeated problems
    6) Be able to identify the options to resolve a customer problem
    7) Know when to keep the customer informed


  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by TQUK for recognised CPD Hours.

    Training Qualifications UK (TQUK) are an Ofqual regulated awarding body. They pride themselves on being the most agile and forward thinking awarding body in the UK. TQUK provide independent endorsement of our CPD courses giving learners assurance that their course will help them gain the necessary skills and experience in their chosen subject area.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
bbSutton314
Great informative course

I have done 3 courses now, 2 on dog grooming and one on human anatomy. All have been at my own speed. The modules allow me to pick it up and do when i have a spare 40 minutes. The end of module questions give me the revision i need to make sure it sunk in. I’m pleased with what I have achieved on these courses and would recommend them.

signsnazzy
Very clear and informative course
johnsa908
Confidence Booster
RiceFlatly
Fantastic and so well set out

I recently brought the veterinary nurse assistant diploma. The course was quickly uploaded into my account, and I started it straight away the sections were set out in a easy to read way and the tests were multiple choice. Once I had finished all the sections I was offered the credited course at a cheaper price which, I took. There were plenty if question and was all essay related. Once I sent ...

susans35485
Excellent course and feedback

I have just completed a Reflexology Diploma Course and also took the exam on completion. The course itself was excellent and in particular I liked the test at the end of each lesson. It refreshes your memory of what you have been studying. The Anatomy and Physiology was the hardest part of the course but with plenty of studying it is achievable. The final exam which you pay for if you want to t...

Caseycoughlan
The best boost for anyone
andreaweber
Very interesting course
SarahJBailey
Fantastic, I'm on top of the world

I studied level 4 diploma child psychology, I completed the course in 7 weeks with fantastic support from my tutors. The course information was very informative and I was able to gain extra knowledge through links. I emailed tutors a few times, I had replies within the hour. My final assignment was marked within 3 days and I am over the moon with my result of distinction and feedback from tutor...

Morse121
Professional and helpful - 100% would use again!

I took the online Level 3 Dog Grooming course with the final exam at the end. I know it is just an online course with no practical skills required but this is the next best thing! It provided me with amazing resources and informative modules of different areas. I found this course very good and would definitely recommend it!

kernelcapella
Excellent experience
Cdkc
The best online course I have experienced
unicornamoeba
Well worth the money!

Excellent opportunity. Highly recommended. Recognised qualifications at the end another personal achievement to add to your portfolio/CV.

railsboft
Great that it can be completed in your own time

My Animal Psychology Diploma was a well written and informative course. Easy to follow and complete. Great that it can be completed in your own time, allows for day to day activities to be undertaken and study to fit in when it can.

wheatweek10
Great study, own pace, actionable feed/bk
corndexter
Great experience friendly and helpful staff
SHOW MORE
Why you should learn with us - Our Accreditors
  • TQUK
  • UKRLP
  • CMA
  • XO