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Developing Your Customer Service Performance

TQUK
£199.99
£30.00
  • About This Course
    This course is about developing your customer service performance. It covers:

    • Knowing where the customer service comes into your role
    • The importance of teamwork
    • Exploring how your behaviour affects the behaviour of others around you, particularly in your team
    • The importance of having an up to date knowledge of your organisation’s services and products and your responsibilities within it

    Learning Outcomes

    1) Be able to identify where customer service comes into your role
    2) Know the part you play in your team & the importance of teamwork
    3) Know how your behaviour affects the behaviour of others
    4) Know how to carry out a self assessment to identify development needs
    5) Know how to develop an action plan to improve performance
    6) Be able to identify who to work with to review your development plan

  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by TQUK for recognised CPD Hours.

    Training Qualifications UK (TQUK) are an Ofqual regulated awarding body. They pride themselves on being the most agile and forward thinking awarding body in the UK. TQUK provide independent endorsement of our CPD courses giving learners assurance that their course will help them gain the necessary skills and experience in their chosen subject area.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
unicornamoeba
Well worth the money!

Excellent opportunity. Highly recommended. Recognised qualifications at the end another personal achievement to add to your portfolio/CV.

Caseycoughlan
The best boost for anyone
SarahJBailey
Fantastic, I'm on top of the world
wheatweek10
Great study, own pace, actionable feed/bk

was very impressed, overall the course has good content, easily digestible. I love online studies as you can go as quickly or slowly as you want, online tutors to help answer any questions. I think that the units, could have better quality content, broken into easier formatted module titles. Nice comments returned on improvements and context to think in own life scenarios! They certainly give ...

susans35485
Excellent course and feedback

I have just completed a Reflexology Diploma Course and also took the exam on completion. The course itself was excellent and in particular I liked the test at the end of each lesson. It refreshes your memory of what you have been studying. The Anatomy and Physiology was the hardest part of the course but with plenty of studying it is achievable. The final exam which you pay for if you want to t...

RiceFlatly
Fantastic and so well set out
johnsa908
Confidence Booster
Cdkc
The best online course I have experienced

I was able to complete the course at my own pace at a time that met my needs. I would and have recommended the course to my friends and I have been able to tell them about my learning experience and how my confidence grew as I progressed through the course.

signsnazzy
Very clear and informative course

I was very pleased to undertake this course. It has motivated me to learn more about psychology. The assessments were at the right level and the final exam had useful feedback which I benefited from. The material throughout is presented clearly.

bbSutton314
Great informative course
Morse121
Professional and helpful - 100% would use again!
corndexter
Great experience friendly and helpful staff

Brilliant learning experience! The staff are incredibly quick to respond to queries! No matter how many questions you have they are more than happy to help. Usually replied within minutes! I did a foot health practitioner course diploma 4. The module is sometimes difficult to understand as it is written in technical terms but nothing that is too difficult to understand. I did the fast track cou...

railsboft
Great that it can be completed in your own time

My Animal Psychology Diploma was a well written and informative course. Easy to follow and complete. Great that it can be completed in your own time, allows for day to day activities to be undertaken and study to fit in when it can.

kernelcapella
Excellent experience
andreaweber
Very interesting course
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Why you should learn with us - Our Accreditors
  • TQUK
  • UKRLP
  • CMA
  • XO