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Creating a Good First Impression

TQUK
£199.99
£30.00
  • About This Course
    Whether you’re working in a customer-facing role and want to provide outstanding customer service, or you are looking to gain the skills to present yourself well, Creating a Good First Impression will teach you everything you need to know about communication and presentation. If you want to be an asset to any workplace then this is the course for you.  

    Who is this course for?

    Creating a Good First Impression is designed for anybody who works in a customer-facing role where customer satisfaction is key. Beginners to customer service and professionals in the sector will both stand to benefit from this training course. It may also be advantageous to those who want to develop their people skills more generally, so that they know how to give an excellent initial impression in a job interview, for example. 

    What will you get from this course?

    Upon course completion, you will have the knowledge and skills to interact successfully with customers and deliver exceptional customer service. You’ll also be able to positively reflect the views and values of your organisation and impress others through your behaviour and body language.    

    When you have completed this course, you will be able to:
    • Prepare for and greet customers 
    • Understand how your behaviour affects the customer’s perception of you 
    • Effectively and appropriately communicate with customers in a range of different situations
    Course features 
    • Interactive, audio-led content with videos for an engaging study programme 
    • Practice activities and scenario-based exercises to test your understanding 
    • Advice and tips from experts in the customer service sector 
    • Additional course resources to take your study further 
    • Glossary of useful terms and phrases 

  • Course lessons
    • Get the basics: grasp the importance of first impressions and treating customers well
    • Show you know: put your understanding to the test with a scenario-based exercise 
    • Get the context: see your learning being applied in the real world  
    • Take it further: consolidate your knowledge by exploring additional resources 
    • Gather the evidence: understand the process of gathering evidence for your qualification

  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by TQUK for recognised CPD Hours.

    Training Qualifications UK (TQUK) are an Ofqual regulated awarding body. They pride themselves on being the most agile and forward thinking awarding body in the UK. TQUK provide independent endorsement of our CPD courses giving learners assurance that their course will help them gain the necessary skills and experience in their chosen subject area.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
susans35485
Excellent course and feedback

I have just completed a Reflexology Diploma Course and also took the exam on completion. The course itself was excellent and in particular I liked the test at the end of each lesson. It refreshes your memory of what you have been studying. The Anatomy and Physiology was the hardest part of the course but with plenty of studying it is achievable. The final exam which you pay for if you want to t...

Cdkc
The best online course I have experienced
Caseycoughlan
The best boost for anyone
signsnazzy
Very clear and informative course

I was very pleased to undertake this course. It has motivated me to learn more about psychology. The assessments were at the right level and the final exam had useful feedback which I benefited from. The material throughout is presented clearly.

RiceFlatly
Fantastic and so well set out

I recently brought the veterinary nurse assistant diploma. The course was quickly uploaded into my account, and I started it straight away the sections were set out in a easy to read way and the tests were multiple choice. Once I had finished all the sections I was offered the credited course at a cheaper price which, I took. There were plenty if question and was all essay related. Once I sent ...

railsboft
Great that it can be completed in your own time
johnsa908
Confidence Booster
andreaweber
Very interesting course

Really worth doing this course it gives a better understanding of autism and the strategies and what the path is to help others to put in place proper plans to suit each individual and there needs and giving them a voice it was tough course but with research and determination I found it interesting glad I completed it. Well worth doing, it takes a lot of hard work and a good attitude to complet...

wheatweek10
Great study, own pace, actionable feed/bk

was very impressed, overall the course has good content, easily digestible. I love online studies as you can go as quickly or slowly as you want, online tutors to help answer any questions. I think that the units, could have better quality content, broken into easier formatted module titles. Nice comments returned on improvements and context to think in own life scenarios! They certainly give ...

kernelcapella
Excellent experience
SarahJBailey
Fantastic, I'm on top of the world
corndexter
Great experience friendly and helpful staff

Brilliant learning experience! The staff are incredibly quick to respond to queries! No matter how many questions you have they are more than happy to help. Usually replied within minutes! I did a foot health practitioner course diploma 4. The module is sometimes difficult to understand as it is written in technical terms but nothing that is too difficult to understand. I did the fast track cou...

unicornamoeba
Well worth the money!

Excellent opportunity. Highly recommended. Recognised qualifications at the end another personal achievement to add to your portfolio/CV.

bbSutton314
Great informative course
Morse121
Professional and helpful - 100% would use again!
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Why you should learn with us - Our Accreditors
  • TQUK
  • UKRLP
  • CMA
  • XO