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Creating a Good First Impression

TQUK
£199.99
£30.00
  • About This Course
    Whether you’re working in a customer-facing role and want to provide outstanding customer service, or you are looking to gain the skills to present yourself well, Creating a Good First Impression will teach you everything you need to know about communication and presentation. If you want to be an asset to any workplace then this is the course for you.  

    Who is this course for?

    Creating a Good First Impression is designed for anybody who works in a customer-facing role where customer satisfaction is key. Beginners to customer service and professionals in the sector will both stand to benefit from this training course. It may also be advantageous to those who want to develop their people skills more generally, so that they know how to give an excellent initial impression in a job interview, for example. 

    What will you get from this course?

    Upon course completion, you will have the knowledge and skills to interact successfully with customers and deliver exceptional customer service. You’ll also be able to positively reflect the views and values of your organisation and impress others through your behaviour and body language.    

    When you have completed this course, you will be able to:
    • Prepare for and greet customers 
    • Understand how your behaviour affects the customer’s perception of you 
    • Effectively and appropriately communicate with customers in a range of different situations
    Course features 
    • Interactive, audio-led content with videos for an engaging study programme 
    • Practice activities and scenario-based exercises to test your understanding 
    • Advice and tips from experts in the customer service sector 
    • Additional course resources to take your study further 
    • Glossary of useful terms and phrases 

  • Course lessons
    • Get the basics: grasp the importance of first impressions and treating customers well
    • Show you know: put your understanding to the test with a scenario-based exercise 
    • Get the context: see your learning being applied in the real world  
    • Take it further: consolidate your knowledge by exploring additional resources 
    • Gather the evidence: understand the process of gathering evidence for your qualification

  • Accreditation

    This course has been accredited by Online Academies. On successful completion of this course you will be able to download or print off a PDF of your Online Academies Certificate (please note: you will also be given the opportunity to have a hard copy of the certificate printed off and posted out to you for a small additional charge). If you would like to view a sample of the certificate, please click here.

    On completion of your course you will also be able to have your certificate endorsed and accredited by TQUK for recognised CPD Hours.

    Training Qualifications UK (TQUK) are an Ofqual regulated awarding body. They pride themselves on being the most agile and forward thinking awarding body in the UK. TQUK provide independent endorsement of our CPD courses giving learners assurance that their course will help them gain the necessary skills and experience in their chosen subject area.

     

    Assessment

    At the conclusion of each module there is a multiple choice question assessment. This will help you remember the main points of the lesson and act as a check that you have retained the essential knowledge and understanding of that particular section. The results can be seen instantaneously and you can correct wrong answers. When the result is satisfactory you can progress to the next module.

    Course Outcomes

    Once you have successfully completed all the modules for your course you will be awarded:

    A Diploma issued by Online Academies

WHAT OUR STUDENTS SAY
Caseycoughlan
The best boost for anyone

thoroughly enjoyed this course. There was no rush and I could take it at my own time. I am visually impaired and this has boosted my confidence immensely. I had no trouble with any of the modules. Mostly it was my not reading the question properly, so that is why I made the mistake I did. Thank you for the chance to prove myself as a person in my own right. When people know you have a disabilit...

RiceFlatly
Fantastic and so well set out
johnsa908
Confidence Booster
signsnazzy
Very clear and informative course

I was very pleased to undertake this course. It has motivated me to learn more about psychology. The assessments were at the right level and the final exam had useful feedback which I benefited from. The material throughout is presented clearly.

andreaweber
Very interesting course

Really worth doing this course it gives a better understanding of autism and the strategies and what the path is to help others to put in place proper plans to suit each individual and there needs and giving them a voice it was tough course but with research and determination I found it interesting glad I completed it. Well worth doing, it takes a lot of hard work and a good attitude to complet...

wheatweek10
Great study, own pace, actionable feed/bk
susans35485
Excellent course and feedback
bbSutton314
Great informative course

I have done 3 courses now, 2 on dog grooming and one on human anatomy. All have been at my own speed. The modules allow me to pick it up and do when i have a spare 40 minutes. The end of module questions give me the revision i need to make sure it sunk in. I’m pleased with what I have achieved on these courses and would recommend them.

SarahJBailey
Fantastic, I'm on top of the world

I studied level 4 diploma child psychology, I completed the course in 7 weeks with fantastic support from my tutors. The course information was very informative and I was able to gain extra knowledge through links. I emailed tutors a few times, I had replies within the hour. My final assignment was marked within 3 days and I am over the moon with my result of distinction and feedback from tutor...

unicornamoeba
Well worth the money!
kernelcapella
Excellent experience
Cdkc
The best online course I have experienced

I was able to complete the course at my own pace at a time that met my needs. I would and have recommended the course to my friends and I have been able to tell them about my learning experience and how my confidence grew as I progressed through the course.

railsboft
Great that it can be completed in your own time

My Animal Psychology Diploma was a well written and informative course. Easy to follow and complete. Great that it can be completed in your own time, allows for day to day activities to be undertaken and study to fit in when it can.

corndexter
Great experience friendly and helpful staff
Morse121
Professional and helpful - 100% would use again!
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Why you should learn with us - Our Accreditors
  • TQUK
  • UKRLP
  • CMA
  • XO